Hospitality Management Certification

Topics to be covered

  • The Hospitality Industry and You
  • Forces Affecting Growth and Change in the Hospitality Industry
  • The Restaurant Business
  • Restaurant Operations
  • Restaurant Industry Organization: Chain, Independent, or Franchise?
  • Competitive Forces in Food Service
  • On-Site Food Service
  • Issues Facing Food Service
  • Lodging: Meeting Guest Needs
  • Hotel and Lodging Operations
  • Forces Shaping the Hotel Business
  • Competition in the Lodging Business
  • Tourism: Front and Center
  • Destinations: Tourism Generators
  • Management: A New Way of Thinking
  • Planning in Hospitality Management
  • Organizing in Hospitality Management
  • Staffing: Human-Resources Management in Hospitality Management
  • Control in Hospitality Management
  • Leadership and Directing in Hospitality Management
  • The Role of Service in the Hospitality Industry

Literature

We recommend the following literature:
  • Introduction to Management in the Hospitality Industry (10th edition) by Clayton W. Barrows, Tom Powers, Dennis R. Reynolds.
Please, note that you do not have to buy or use this book. You can get any book(s) from any university and any author. It is only important that all required topics be covered. We encourage you to explore literature and read as many books as you can.

You must sign in or register to access certification program.

Topics to be covered

The same as in the previous Level PLUS
  • Introduction to Human Resources in the Hospitality Industry
  • The Legal Environment of Human Resources Management
  • Human Resources Management: Policies and Procedures
  • Employee Recruitment and Selection
AND questions based on experience Literature We recommend the following literature:
  • Introduction to Management in the Hospitality Industry (any edition) by Clayton W. Barrows, Tom Powers, Dennis R. Reynolds
  • Human Resources Management in the Hospitality Industry (any edition) by David K. Hayes, Jack D. Ninemeier
Please, note that you do not have to buy or use these books. You can get any book(s) from any university and any author. It is only important that all required topics be covered. We encourage you to explore literature and read as many books as you can.

You must sign in or register to access certification program.

Topics to be covered The same as in the previous Levels PLUS
  • First Impressions and an Ethical Foundation
  • Planning Training Programs
  • Delivering and Evaluating Training Programs
AND questions based on experience Literature We recommend the following literature:
  • Introduction to Management in the Hospitality Industry (any edition) by Clayton W. Barrows, Tom Powers, Dennis R. Reynolds
  • Human Resources Management in the Hospitality Industry (any edition) by David K. Hayes, Jack D. Ninemeier
Please, note that you do not have to buy or use these books. You can get any book(s) from any university and any author. It is only important that all required topics be covered. We encourage you to explore literature and read as many books as you can.

You must sign in or register to access certification program.

Topics to be covered The same as in the previous Levels PLUS
  • Compensation Programs
  • Performance Management and Appraisal
  • Employee Health and Safety
AND questions based on experience Literature We recommend the following literature:
  • Introduction to Management in the Hospitality Industry (any edition) by Clayton W. Barrows, Tom Powers, Dennis R. Reynolds
  • Human Resources Management in the Hospitality Industry (any edition) by David K. Hayes, Jack D. Ninemeier
Please, note that you do not have to buy or use these books. You can get any book(s) from any university and any author. It is only important that all required topics be covered. We encourage you to explore literature and read as many books as you can.

You must sign in or register to access certification program.

Topics to be covered The same as in the previous Levels PLUS
  • Role of Human Resources in Strategic Planning and Organizational Change
  • Critical Issues in Human Resources Management
  • Human Resources: Planning for Global Expansion

AND questions based on experience

Literature We recommend the following literature:
  • Introduction to Management in the Hospitality Industry (any edition) by Clayton W. Barrows, Tom Powers, Dennis R. Reynolds
  • Human Resources Management in the Hospitality Industry (any edition) by David K. Hayes, Jack D. Ninemeier
Please, note that you do not have to buy or use these books. You can get any book(s) from any university and any author. It is only important that all required topics be covered. We encourage you to explore literature and read as many books as you can.

You must sign in or register to access certification program.